GOT A QUESTION?
If you don’t see an answer below, send us a message on our Contact page!
What services are provided at Foundations?
We provide mental health, substance use services, and medication services. We have both case managers and therapists who provide mental health and substance use services as well as a psychiatrist and nurse practitioner who provide medication services.
How do I get started in counseling?
Our Open Access Program is designed to allow a much quicker and easier new client enrollment process by offering designated hours for walk-in assessments. Please visit our New Clients page to learn more.
When can I schedule my appointments?
At Foundations, we offer a wide variety of appointment times Monday through Friday. Foundations is open three nights per week, but we are closed on the weekends and holidays. Your appointment time is scheduled only for you, so it is important to keep your appointment and to make sure you are on time. If you need to cancel or reschedule your appointment for any reason, we ask that you call at least 24 hours in advance so that we can schedule another client in that time slot.
What should I expect during my appointments?
Our clinical staff will complete an assessment during the first two sessions to assess strengths and diagnose mental health or substance use concerns. While the first appointment may be a little longer due to completing paperwork and the assessment, the typical appointment is about an hour long.
How long do I need to come to counseling?
Following the assessment, a treatment plan will be developed which will determine your specific services and approximately how long it will take for you to achieve your goals. Each person’s treatment plan is individualized and is based on the complexity of the problem. Typically, appointments are scheduled on a weekly or bi-weekly basis.
Can I talk with my counselor or case manager between appointments?
When you call Foundations to speak with your clinical staff, you will often need to leave a voicemail. Appointments are not interrupted with phone calls except in emergency situations. Your clinical provider will return your call as soon as possible.
Can I have access to my (or my child’s) records?
Yes, you have a right to request and review your records. The request must be completed in writing at Foundations where it will be reviewed by the Clinical Director. The Clinical Director reviews all requests for records.
What if I have an emergency?
During regular business hours, a counselor is always available to handle client emergencies. After business hours and on weekends and holidays, emergencies are handled by an on-call counselor through a contract agency.
What if I need a service not provided by Foundations?
Following the initial assessment, the counselor may refer you to one or more services at Foundations. If we are not able to meet your specific needs we may also refer you to other services available in the community.
How much does it cost?
All of our services are primarily billed to Medicaid, Medicare and/or private insurance companies. You will meet for a fee assessment with our Accounts Specialist prior to your mental health/substance use assessment which will determine your portion of the cost of treatment.
How do I pay for my appointments?
We accept all forms of Ohio Medicaid as full payment. We bill Medicare and private health insurance directly, but clients are responsible for any amounts not covered by insurance. A sliding fee scale (based on household size and household income) is available for residents of Mercer, Van Wert, and Paulding Counties. Payments can be made online, in person or by mail. All major credit cards are accepted for payment.