FAQ

We provide mental health, substance use services and medication services. We have both case managers and therapists who provide the mental health and substance use services as well as a psychiatrist and nurse practitioner who provide the medication services.

Foundations has open access (new client) hours Monday through Friday for individuals and families who are wanting a mental health or substance use assessment. Please call the office at (419)584-1000 to obtain the most current times and important information to bring to the office. Please click here for more information.

At Foundations, we offer a wide variety of appointment times Monday through Friday. Foundations is open 3 nights per week, but we are closed on the weekends and holidays. Your appointment time is scheduled only for you, so it is important to keep your appointment and to make sure you are on time. If you need to cancel or reschedule your appointment for any reason, we ask that you call at least 24 hours in advance so that we can schedule another client in that time slot.

Our clinical staff will complete an assessment during the first 2 sessions to assess strengths and diagnose mental health or substance use concerns. While the first appointment may be a little longer due to completing paperwork and the assessment, the typical appointment is about an hour long.

Following the assessment, a treatment plan will be developed which will determine your specific services and approximately how long it will take for you to achieve your goals. Each person’s treatment plan is individualized and is based on the complexity of the problem. Typically, appointments are scheduled on a weekly or biweekly basis.

When you call Foundations to speak with your clinical staff, you will often need to leave a voicemail. Appointments are not interrupted with phone calls except in emergency situations. Your clinical provider will return your call as soon as possible.

Yes, you have a right to request and review your records. The request must be completed in writing at Foundations where it will be reviewed by the Clinical Director. The Clinical Director reviews all requests for records.

During regular business hours, a counselor is always available to handle client emergencies. After business hours and on weekends and holidays, emergencies are handled by an on-call counselor through a contract agency.

Following the initial assessment, the counselor may refer you to one or more services at Foundations. If we are not able to meet your specific needs we may also refer you to other services available in the community.

All of our services are primarily billed to Medicaid, Medicare and/or private insurance companies. You will meet for a fee assessment with our Accounts Specialist prior to your mental health/substance use assessment which will determine your portion of the cost of treatment.

We accept all forms of Ohio Medicaid as full payment. We bill Medicare and private health insurance directly, but clients are responsible for any amounts not covered by insurance. A sliding fee scale (based on household size and household income) is available for residents of Mercer, Van Wert, and Paulding Counties. Payments can be made online, in person or by mail. All major credit cards are accepted for payment.